An executive sponsor wanted his project manager to give him a status report showing progress toward completion. Every Friday he asked for the report and every Friday the project manager said he needed to update the project tracking system first. He promised to do it over the weekend. This went on for months.
The frustrated executive trained himself on how to use the project tracking system and ran the reports himself. Having project information at his finger tips allowed him visibility into the actual progress being made and insight into resource issues. From that point on the project manager came to the Friday meeting ready for a meaningful dialogue with his executive sponsor.