Can you ever restore trust, once it’s broken? The answer is maybe, but it requires swift and deliberate action by a leader.
First, acknowledge the mistake as bad judgment. Don’t make excuses. Next, lay out a roadmap for sustainable change. Do not accept status quo.
Continue reading You don’t win trust, you earn trust
We promise to be home by 6:30, our kids say they will clean their rooms, and our co-workers commit to getting things done on time. Promises matter.
When words match actions, trusting relationships develop. Continue reading Trust actions, not words
Yes, I get it. We need to “pick our battles”. And, we want to have one-on-one, face-to-face, discussions when it comes to behaviors.
But when it comes to creating a team culture…the way a leader responds
Continue reading We teach people how to treat us
Even if we were not living in the Digital Age, it’s a good practice to always communicate as if you’re being recorded. Continue reading Talk into the mic
On my first day of work, I showed up on time and ready to work. In turn, my new client welcomed me to a clean work space with all the tools I needed to become part of the corporate ecosystem. There were cues about the organization’s culture: the level of preparedness, the soft tone of background voices, and the warm greetings from peers. This was the start of making connections; building trust. It’s a volley of sorts. Continue reading You don’t win trust, you earn trust
Words matter, they reflect our thoughts and feelings.
Leaders know that everything said publicly, and privately, represents them. It’s their story.
Continue reading Always think and speak as if people are listening
We know it when we are in the presence of a great leader. The person’s character speaks louder than words. We use these words to describe them: trustworthy, believable, caring, empathetic, cautiously courageous, a role model, and connected broker of capability.
Continue reading Trust actions, not words
Do you lie? According to psychologists we all do. How does lying affect our ability to live right?
If we shade the truth because we are intimidated by others, we are showing that we do not Continue reading You’re the boss of yourself
What am I going to do if my boss finds out that I knew about this?
This is a question posed to me during a coaching session about what to do when a co-worker asks you to hold a confidence that may affect workplace dynamics. Here are your choices.
Continue reading Hold conversations in confidence
We believe in the practice of leaders. I mean we trust the behaviors we witness. When someone tells us they will Continue reading Theory is good; practice is better