You can only manage what you can measure

shutterstock_338920559Measuring is not enough to change behaviors, but it’s a good beginning. That’s why I’m a fan of change scorecards. At the beginning of each change project, I interview leaders to understand their expectations about the future state. Lots of fluffy words are tossed about: better, easier, faster. None can be measured. All can and will be misinterpreted. Continue reading You can only manage what you can measure