We can’t help but make assumptions about a person, thing, or situation. It’s how we make sense of things.
If we only reach out to like-minded people, we hear what we want to hear. When we ask others “what do you see?” and “what conclusions do you draw from this?” we get a better sense of reality. Continue reading Act on facts, not assumptions
It takes active listening to understand another person’s point of view.
Sometimes I tap my foot, impatiently waiting for them to finish. Then I pounce on the chance to make my point. All the while, I am blocking out everything they said. Continue reading Seek to understand
What am I doing about the things I know are not right?
Continue reading Hold yourself accountable
There is no substitute for pausing to think before reacting.
Continue reading Think First!
We all bring our past with us. Our experiences, our culture, our ‘baggage’. Our differences are the ingredients that make the most amazing flavors when the ‘stew’ has time to simmer.
Continue reading Have an opinion, but don’t judge
Even when we think we are alone, which we virtually never are, what we think shows up in who we are. Words invade our minds. Continue reading People ARE listening
At the end of the day all you have to stand on is your reputation.
A few weeks ago, a colleague confided in me that he was fearful that a peer was spreading rumors about him. Continue reading Your behavior speaks for you
We promise to be home by 6:30, our kids say they will clean their rooms, and our co-workers commit to getting things done on time. Promises matter.
When words match actions, trusting relationships develop. Continue reading Trust actions, not words
As leaders, we think we need to have all the answers, but sometimes we don’t. Sometimes we just need to lead by bringing together smart people and throwing out a challenge.
Last night I did just that. Continue reading Think, feel uncomfortable, change… grow!
As leaders we spend a lot of time preparing our messages for meetings, presentations, and phone calls. We want people to see our vision, the way we see it.
When someone brings their perspective, opinions, and challenges to us, we should treat it as a gift. Continue reading Listen, don’t judge, shut up